Terms of Service

1. Subscription Cancellations

Users can cancel their subscription at any time through their account dashboard on the Sparsh Senior Care platform.

Upon cancellation:

• Access will remain active until the current billing cycle ends.
• No partial refunds will be provided for cancellations during an active billing period.

For recurring subscriptions, cancellation requests must be made before the next billing cycle to avoid automatic charges.

2. One-Time Service Cancellations

• Services such as caregiver background checks, profile verifications, or job postings cannot be cancelled once the process has been initiated.
• If staff have already been identified and allocated to a service, cancellation may result in deductions or cancellation charges from any eligible refund.

3. Notice Period

• A minimum of 7 days' notice must be provided for cancellation of scheduled care services, unless otherwise required by law.
• Cancellations without the required notice period may result in forfeiture of service fees for that period.

4. Termination by Sparsh Senior Care

The Company reserves the right to cancel or terminate services immediately in cases of:

• Non-payment or default by the Client.
• Harassment, abuse, unsafe conditions, or misconduct by the Client, family members, or guests.

In such cases, no refunds or credits will be issued.

5. Direct Payments to Caregivers

• All payments must be made directly to Sparsh Senior Care's official account.
• Sparsh Senior Care is not responsible for cancellations, refunds, or disputes related to payments made directly to caregivers, subcontractors, or vendors.

6. How to Cancel

To cancel a subscription or service:

• Log in to your account and navigate to the "My Account" section.
• Select "Cancel Subscription" or "Cancel Service" and follow the prompts.
• If you face issues, email contact@sparshseniorcare.com with your account details and the service you wish to cancel.

7. Legal and Compliance

All cancellations are subject to this policy and comply with applicable Indian consumer protection laws.

8. Contact Us

For further assistance regarding cancellations, please contact:

Email: contact@sparshseniorcare.com

1. Non-Refundable Services

• Subscription and membership fees are non-refundable once the payment is successfully processed.
• Services such as caregiver profile verifications, background checks, and other one-time services are non-refundable after they are initiated.
• Unused or partially used subscriptions, memberships, or services purchased under the marketplace model are non-refundable, even if you close your account or cancel before the end of the subscription term.

2. Automatic Renewals and Cancellations (Marketplace Model)

• All paid memberships and recurring fee-based services will automatically renew at the end of the chosen term period unless cancelled by the user.
• If you cancel a subscription before the end of the term, you will continue to have access until the current term expires, but no pro-rated refund will be provided.
• Failure to cancel before the renewal date will result in charges for the next subscription period.

3. Refund Eligibility

4. Restrictions on Refunds

Refunds will not be provided under the following circumstances:

• If services are terminated due to harassment, abuse, any form of discrimination, unsafe conditions, or misconduct by the Client, family members, or guests.
• If Sparsh Senior Care terminates the agreement due to non-payment, breach of agreement, or misconduct.
• If the Client makes direct payments to caregivers, subcontractors, or third parties (outside Sparsh Senior Care's authorized process).
• If services are cancelled without the required notice period of 7 days.

5. Requesting a Refund

To request a refund, users must:

Email us at contact@sparshseniorcare.com with the following details:

• Your name and account details.
• The payment receipt or transaction ID.
• A brief description of the issue.
• Refund requests must be submitted within 15 days of the transaction.

6. Processing Refunds

• Approved refunds will be processed within 7–10 business days after verification.
• Refunds will be credited to the original payment method used during the transaction.

7. Disputes and Resolution

For disputes related to payments or refunds, please contact us at contact@sparshseniorcare.com. Each case will be reviewed individually, and we aim to resolve disputes amicably and promptly.

8. Contact Us

For further questions about our payment or refund policy, please reach out to:

Email: contact@sparshseniorcare.com